Accord cadre pour ‘Managed services’ pour des activités déterminées du service clients IT interne (IT helpdesk et WaaS)

Buyer: Nationale Bank van België
CPV: 72000000 — IT services: consulting, software development, Internet and support
Region: Arr. de Bruxelles-Capitale/Arr. Brussel-Hoofdstad
Procedure: neg-w-call
Published: Jun 2, 2026
Deadline: —

Description

Description générale des domaines 1. Support utilisateurs (Service Desk, IT Desk & Onsite Support) • Assistance utilisateurs • Gestion des incidents • Traitement des demandes de service (SRI) 2. Assets & Logistics • Workplace as a Service • Full device lifecycle management 3. Software Delivery management • Software packaging • Software Delivery management process 4. Formation, communication et coaching des utilisateurs (end-user adoption)

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Nationale Bank van België published 10 tenders in the last 12 months.

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